Privacy Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Introduction and Who We Are

Wing Snob is a food service business operating in the United States. We are committed to protecting the privacy and security of your personal information. This Privacy Policy has been prepared in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

This Privacy Policy applies to all personal information we collect through our website (snobs-wing.digital), mobile platforms, in-store interactions, telephone orders, email communications, and any other services we provide (collectively referred to as our "Services").

We recognize that when you share your personal information with us, you are placing your trust in us. We take that responsibility seriously and strive to be transparent about how we handle your data.

1.1 Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please contact us using the details below:

2. Information We Collect

We collect various types of information in connection with the Services we provide. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you register for an account, place an order, sign up for our newsletter, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where required for age verification or loyalty program purposes)
• Username and password for account access
• Profile picture or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make purchases through our website or in-store, we collect payment-related information. However, please note that we do not store full credit or debit card numbers on our servers. Payment processing is handled by trusted third-party payment processors. We may collect:

• Partial payment card details (last four digits, card type, expiration date)
• Billing address associated with the payment method
• Transaction history and order records
• Gift card or promotional code information

2.3 Order and Transaction Data

As a food service business, we collect information related to your orders, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Delivery preferences and special dietary requirements
• Favorite menu items and preferences
• Feedback and reviews submitted about orders or food quality

2.4 Usage Data and Online Activity

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location based on IP
• Browser type and version
• Operating system and device type
• Pages visited on our website and the order in which they were visited
• Time and date of your visit
• Time spent on each page
• Referring website URLs (the site you came from before visiting ours)
• Links clicked within our website
• Search terms entered on our website
• Crash reports and performance data

2.5 Device Information

We collect information about the devices you use to access our Services, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and specifications
• Network information and carrier details
• Time zone settings and language preferences
• Screen resolution

2.6 Location Data

With your consent, we may collect precise geolocation data from your device in order to facilitate delivery services, show you nearby locations, or provide location-based promotions. You may disable location tracking through your device settings at any time.

2.7 Communications Data

When you communicate with us via email, phone, live chat, or social media, we may retain records of those communications, including:

• Content of emails, messages, or chat transcripts
• Customer service inquiry records
• Responses to surveys or feedback forms
• Social media interactions and mentions

2.8 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior. For a detailed explanation of our cookie practices, please refer to Section 8 of this Privacy Policy.

2.9 Information Collected from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your social media account to our Services or interact with us on social media)
• Third-party delivery and ordering platforms
• Analytics providers and advertising partners
• Fraud prevention and identity verification services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with a better experience and operating our business effectively. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether placed online, by phone, or in-store
• Managing your account and maintaining your order history
• Coordinating delivery or pickup services
• Sending order confirmations, receipts, and delivery status updates
• Processing payments and handling billing inquiries
• Responding to customer service requests and resolving complaints
• Managing loyalty programs, rewards, and promotional offers

3.2 Analytics and Service Improvement

• Analyzing how users interact with our website to improve functionality and user experience
• Understanding which menu items, features, or promotions are most popular
• Conducting research and analysis to inform menu development and business strategy
• Monitoring website performance and identifying technical issues
• Generating aggregate, anonymized statistical reports

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent, where required by law)
• Personalizing your experience by recommending items based on your order history and preferences
• Displaying targeted advertisements on our website and third-party platforms
• Conducting contests, sweepstakes, and promotional campaigns
• Notifying you about new menu items, seasonal specials, or limited-time offers

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or adjusting your account preferences. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized activity, or security breaches
• Enforcing our Terms of Service and other policies
• Responding to lawful requests from courts, law enforcement agencies, or regulatory authorities
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our Services. These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public
• Comply with applicable state or federal reporting requirements

4.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a co-sponsored promotion or agree to have your testimonial published.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store full payment card details on our servers.
• Access Controls: Access to personal information is restricted to employees and service providers who need it to perform their job functions. All such personnel are subject to confidentiality obligations.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Regular Security Assessments: We conduct periodic reviews of our security practices and infrastructure to identify and address vulnerabilities.
• Employee Training: Our staff receives regular training on data protection best practices and privacy compliance.

5.2 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, including the notification requirements under applicable state breach notification statutes. We maintain an incident response plan to ensure timely and effective response to security incidents.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights and have established processes to help you exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (such as information needed to complete a transaction or comply with a legal obligation).
• Right to Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, you may contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to what is necessary for providing the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right of Deletion: You may request the deletion of your personal information, subject to applicable legal requirements.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using one of the following methods:

• Email: [email protected]
• Website: snobs-wing.digital

We will respond to your request within 45 days, as required by applicable law. In some cases, we may need to verify your identity before processing your request. We may ask you to provide certain information to confirm that you are the person about whom we hold personal information.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide proof of authorization, and we may require you to verify your identity directly with us before processing a request from an agent.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply depend on the type of information and the purpose for which it was collected.

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

8. Cookie Policy Overview

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. This section provides a brief overview of our cookie practices. For full details, please refer to our dedicated Cookie Policy available on our website.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and shopping cart contents.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the site and use its features, such as accessing your account and completing orders. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. We use this information to improve our website. These cookies do not collect personally identifiable information directly.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference or delivery address) and provide enhanced, more personal features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that if you choose to disable cookies, some features of our website may not function correctly.

You may also opt out of certain advertising cookies by visiting the Network Advertising Initiative's opt-out page or by using the Digital Advertising Alliance's opt-out tool.

9. Children's Privacy

Wing Snob does not knowingly collect, solicit, or process personal information from persons under the age of 18 ("minors"). Our website and Services are intended for use by adults only. If you are under 18 years of age, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a minor under the age of 18 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that a child under the age of 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which imposes requirements on operators of websites directed to children under the age of 13. Although our Services are not directed to children, we take COPPA requirements seriously and will promptly address any concerns related to the collection of children's data.

10. International Data Transfers

Wing Snob is based in the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers may be located in other countries, which means that your personal information may be transferred to, stored in, or processed in countries outside of the United States.

When we transfer personal information internationally, we take appropriate measures to ensure that your data receives an adequate level of protection, regardless of where it is processed. These measures may include:

• Ensuring that our service providers are located in countries that have been recognized as providing an adequate level of data protection
• Implementing contractual safeguards, such as standard data protection clauses, with our international service providers
• Relying on other lawful transfer mechanisms as permitted under applicable law

By using our Services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries where our service providers operate, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by Wing Snob. This Privacy Policy does not apply to those third-party platforms. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or policies.

The inclusion of a link to a third-party website does not constitute our endorsement of that website or its privacy practices.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised Privacy Policy on our website at snobs-wing.digital
• Where required by law or where changes are material, notify you by email or by posting a prominent notice on our website prior to the changes taking effect

Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Basis for Processing Your Information

We process your personal information based on one or more of the following legal bases:

• Performance of a Contract: Processing is necessary to fulfill your orders, manage your account, and provide you with the Services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Services, preventing fraud, and marketing our products, provided these interests are not overridden by your rights and interests.
• Compliance with Legal Obligations: Processing is necessary to comply with applicable federal and state laws, regulations, and legal obligations.
• Consent: Where required by law, we process your personal information based on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting us.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online browsing activity tracked. At this time, our website does not respond to DNT signals, as there is no established industry standard for how such signals should be interpreted. However, you can control tracking through your browser's cookie settings and by using the opt-out mechanisms described in the Cookie Policy section of this Privacy Policy.

15. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Filing a Complaint with the FTC

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement in the United States. You may file a complaint with the FTC using the following contact information:

15.2 Filing a Complaint in California

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

15.3 Other State-Specific Complaints

Residents of other states may also have the right to file complaints with their state's attorney general or consumer protection agency. We encourage you to contact the relevant authority in your state if you have concerns about our data practices.

15.4 Contact Us First

Before filing a complaint with a regulatory authority, we encourage you to reach out to us directly so that we can attempt to resolve your concerns. We are committed to addressing privacy inquiries promptly and in good faith.

16. California "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about the categories of personal information we disclose to third parties for their direct marketing purposes, as well as the identities of those third parties. California residents may make such a request by contacting us at [email protected]. We will provide the requested information within 30 days of receiving a verified request.

17. Accessibility of This Privacy Policy

We are committed to making this Privacy Policy accessible to all users. If you require this Privacy Policy in an alternative format due to a disability or accessibility need, please contact us at [email protected], and we will do our best to accommodate your request.